Your satisfaction is our priority. Learn about our refund and return policies to ensure a worry-free experience with KLIKCEL TECHNOLOGIES LTD.
Thanks for choosing KLIKCEL TECHNOLOGIES LTD as your ICT services provider and products destination! If you are not entirely satisfied with your purchase or our service delivery, we are here to help at any time because we care about YOU, and you have all the rights to make a claim.
Clients are eligible to request a refund within 3 days from the date of delivery or execution of a product or service.
Full refunds will only be issued if the product or service was never delivered due to unavailability in our stock or cancellation by KLIKCEL TECHNOLOGIES LTD.
In all other cases, refund deductions will apply as outlined below.
Products returned unused, in their original condition and packaging may be eligible for a refund minus applicable deductions.
If the product is unsealed or used and without any defect caused by the client, a minimum of 30% deduction will apply due to reduced resale value.
If the product has minor damages or alterations, further deductions (a minimum of 50%) may be applied, subject to inspection and approval by KLIKCEL TECHNOLOGIES LTD.
Refunds for services depend on the stage of completion and resource commitment.
In most cases, a partial refund of up to 50% may be issued, subject to KLIKCEL TECHNOLOGIES LTD's assessment and approval.
If a client cancels an order (for either a product or service) before delivery or execution, a 25% cancellation fee will be deducted to cover administrative and operational costs.
Clients may request clarifications or raise concerns regarding any delivered product or service within 14 days of delivery. Claims made beyond this period may not be accepted.
Thabit Combo Mall, 3rd Floor
Zanzibar, Tanzania
Refunds: sales@klikcel.co.tz
Technical: support@klikcel.co.tz
+255 772 236 727
Our customer support team is ready to assist you with any refund or return inquiries.